Sonepar
Charleston, SC
Own Your Expertise and Your Future
Our people are the heart of our company. We trust in their
skills and qualities and give them the tools they need to advance their careers
within the Sonepar family. We value bold thinkers
who are excited to take on challenging tasks, and we encourage associates to
pursue their passions. In our organization, you have the opportunity to choose
from a wide variety of job roles and learn whatever part of the business
interests you most. We are
always looking to expand our teams to continue serving our customers and
growing our business.
Global Reach, Local Touch
At Sonepar, we are “Powered by Difference.” Instead of a
one-size-fits-all mentality, we celebrate creative, diverse approaches and
adapt to local markets around the world. That means you get to work for a
company with a global reach, while still feeling part of a local family where
you can make your mark.
About Sonepar USA
Sonepar USA is an independent, family-owned business with
global market leadership in the B-to-B distribution of electrical, industrial
and safety products, services, and solutions. It is a proud member of the
Sonepar Group, the world's largest electrical distributor. Sonepar entered the
US in 1998 and has continued to grow due to strategic acquisitions and organic
growth. Today, Sonepar serves the market through a network of companies with
over 400 locations nationwide. For more information, visit soneparusa.com
Job Specifications
Sulphur, LA
13 days ago
Last Jobs You Viewed
Customer Service Representative
Who are we?
Sonepar is an independent family-owned group and a world leader in the distribution of electrical equipment, solutions and related services to the trade. In 2024, Sonepar generated a turnover of €32.5 billion. With a presence in 40 countries and an extensive network of retail outlets, the Group is undertaking an ambitious transformation to make life easier for its customers by offering them an omnichannel experience and a range of sustainable solutions for the industrial, construction and energy sectors. Our 46,000 employees are committed to the electrification of the world and united by a shared Purpose: “Power Progress for Future Generations.
Title: Customer Service Representative (CSR)
Reports to: CSR Supervisor, Operations Manager or Service Center Manager
Customers served: External -- Customers, vendors, manufacturers’ representatives, and other suppliers. Internal – Summit’s warehouse and counter sales associates, Account Managers, Operations Manager and Service Center Manager
Role Summary
The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service.
- Thoroughly understand all product capabilities, features, and benefits as well as Summit’s market conditions, product warranties and services
- Develop new and existing customer relationships by providing Summit solutions and products to meet the customers’ needs
- Assist customers over the phone or via internet with orders, quotations, and product questions
- Negotiate profitable pricing with both customers and suppliers
- Proactively follow up on customer orders, challenges, and needs
- Resolve customer concerns and issues as efficiently and effectively as possible
- Assist counter and warehouse associates as needed
Essential Qualifications and Experience
- Excellent interpersonal and communication skills, both oral and written
- Time management – ability to organize and manage multiple priorities and meet deadlines
- Flexibility – ability to effectively adapt to change
- High school diploma or GED
Beneficial Skills and Experience
- Ability to perform duties with minimal supervision
- Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors’ Education Program (EPEC)
- 3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment
Physical Challenges
- Consistent sitting for hours at a time
- Consistent use of keyboard and mouse
- Must be able to lift 5 pounds on a regular and consistent basis
- Ability to climb stairs on occasion
- Majority of job is located inside office during regular office hours of operation
Direct Reports: No direct reports
FLSA Status: Non-exempt hourly
We encourage you to apply even if your experience doesn't align perfectly with the job description. Don't hold back because you feel you don't tick every box. At Sonepar, we value your skills, your passion and if your career journey has had remarkable twists and turns, it only adds to your unique story. We ensure we create an inclusive environment where everyone feels welcomed and valued for their uniqueness. Regardless of physical abilities, office requirements, gender, sexual orientation, academic backgrounds or other diversity dimensions, every position at Sonepar is open to individuals who share our core values and engagements. We aim to ensure our job listings resonate with everyone and truly represent the diversity we embrace and we are proud to have the GEEIS Label (Gender Equality for European & International Standard) and to be partner of AGEFIPH (Association de Gestion du Fonds pour l’Insertion Professionnelle des Personnes Handicapées)
You are interested in this challenge? Then join and build a better future with us!
More information on Sonepar:
Website : www.sonepar.com
Twitter: @sonepar