Freelancer Program Associate

Applicants must take the Education and Experience exam to be eligible. Take the exam at Open Competitive Exams for Anyone - Department of Citywide Administrative Services. Select Exam No. 6065 for Inspector (Consumer and Worker Protection). The exam closes on June 23, 2026. Permanent employees in the civil service title, comparable title (under 6.1.9) and 55a applicants are also eligible to apply. **This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible Work Pilot Program. **The NYC Department of Consumer and Worker Protection (DCWP) is the nations leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices that violate their rights as consumers and workers. This includes pioneering cutting-edge protections, such as the Citys Consumer Protection Law, Protected Time Off Law, Fair Workweek Law, and Delivery Worker Laws, including the Minimum Pay Rate for delivery workers. Through licensing more than 45,000 businesses in over 45 industries, DCWP ensures fair competition and a level playing field for responsible small businesses that are integral to New York Citys vibrant communities. DCWP also provides essential services such as free tax preparation and financial counseling to ensure New Yorkers keep more of what they earn and can plan for their futures. DCWP is committed to making sure New York City is a fairer, more affordable place to live. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.The Office of Labor Policy & Standards (OLPS) enforces the Citys worker protection laws, including the Protected Time Off Law, Fair Workweek scheduling laws that protect fast food and retail workers, Delivery Worker Laws that provide minimum pay and other protections for app delivery workers, and wrongful deactivation protections for Uber and Lyft drivers. We also administer the Freelance Isnt Free Act (FIFA) program, which assists freelance workers who have experienced wage theft and other violations. We obtain monetary compensation for workers for violations and bring companies into compliance. More information about our office is available at nyc.gov/workers.OLPS is seeking an organized, motivated person with excellent communication skills to be a Freelancer Advocate in FIFA program. A Freelancer Advocate handles a large volume of complaints from freelancers and is the direct line of contact for freelance workers using the law to collect money owed to them. Key responsibilities include: - Handling FIFA complaints by sending required notices, supporting documents, and surveys to freelance workers and hiring parties.- Performing data entry to record information about complaints, responses, surveys, and survey responses in OLPS case management databases.- Sending surveys to freelancers for information about case resolutions. - Using reports to monitor deadlines and receive case assignments. - Interviewing freelancers about their cases and answering freelancers questions by phone and email.