Edward Cohen

Military Service:

• Rank: Air Traffic Controller

  Branch/Position:

  Period: January 1989 - January 1993

  Occupation: Basic Air Control/Air Support/Antiair Warfare/Air Traffic Control Officer

  Duties Description:
  UNITED STATES AIRFORCE Honorable Discharge

Work history:

• Job Title: Customer Service Manager

  Company: AmericaToGo

  Period: October 2007

  Role Description:
  * Responsible for representative hiring training evaluating and coaching. * Creation and analysis of daily weekly monthly and yearly tracking reports. * Promoted products and services generated leads and initiated sales. * Responsible for resolution of all client inquiries, issues and complaints. Customer Service Manager/Operations Manager

• Job Title: Customer Service Supervisor

  Company: R.S.V.P.

  Period: April 2002 - October 2003

  Role Description:
  * Responsible for scheduling of shifts for customer service representatives. * Provided necessary follow-up of inquiries for customer accounts via e-mail.

• Job Title: Account Support Representative

  Company: UNITED PARCEL SERVICE

  Period: April 1995 - March 2000

  Role Description:
  * Tracking of all lost packages while coordinating with other U.P.S locations worldwide. * Initiated upgrade sales of U.P.S. service and products. * Served as representative and liaison to account manager.

Education:

• Air Traffic Control School

  UNITED STATES AIRFORCE

  Period: August 2026 - January 1989

• Swedish Institute College Of Health Sciences

  Massage Therapy

  Period: August 2026 - January 2015

• Rutgers University

  B.S Finance

  Period: August 2026 - January 2016