Clifford Hawkins

  

Biography:

Military Experience: 1.8 years

Work Experience: 1.0 years

Work Experience:

If you're looking for a hard-working team member who is also a Veteran and can bring leadership skills, discipline, transferable skills, and gained knowledge to Georgia Power, please consider me for one of your entry-level positions or apprenticeships.

I'm currently completing my Bachelor's degree in the field of Business Administration and Management at American Public University with anticipated graduation by May 2026. I value my academic studies and maintained, at minimum, a 3.0 GPA each semester. Over the course of my military service and having been raised by parents who served as public servants, I have sought opportunities to serve my local community. To me, Georgia Power supplies needed utilities to many residents and your organization continues to grow in innovating these services. I would love to be a part of a team that values innovation, educatiing community residents on utility services and energy consumption, as well as making an impact through community partnerships.

Military Service:

  • Rank: Seaman

    Branch/Position: Navy

    Period: April 2020 - February 2022

    Occupation: Mess Specialist (Submarine)

    Security Clearance: None

    Duties Description:
    • Prep, cook, and serve meals daily for over 1,200 shipmates and military leadership
    • Inspect and ensure sanitization and cleanliness of the galley
    • Managing the upkeep of equipment and supplies to meet health and safety standards
    • Coordination of resources
    • Inventory and inspection of supplies and equipment
    • Internal customer service and teamwork in food service delivery
    • Maintain a safe work environment
    • Operation of a forklift and other equipment
    • Basic firefighting

    Training courses:

    • Letter of Commendation | PCU Tripoli Command Picnic | September 23, 2021 - October 15, 2021
    • Letter of Appreciation | Culinary Specialist | October 28, 2020 - November 18, 2020

Work history:

  • Job Title: Customer Service Agent - Temp

    Company: Sertec Corporation

    Period: June 2024 - October 2024

    Role Description:
    • First point of contact for customer inquiries giving prompt answers to customer questions and queries 
    • Provide knowledgeable help to customers, troubleshoot issues, and provide valuable support on customer orders, credits, inquiries, order concerns, and resolve any issues professionally
    • Handle daily administrative tasks such as tracking and managing calls, data entry, and formulating reports
    • Attend customer service trainings/meetings on customer service delivery
    • Resolve customer complaints quickly and effectively using standardized processes

  • Job Title: Warehouse Package Handler/Loader

    Company: UPS

    Period: February 2022 - August 2022

    Role Description:
    • Scan and sort packages   
    • Load packages for shipment   
    • Materials and supply management   
    • Coordination of resources with other staff  
    • Self-management of work in a high-stress, fast-paced work environment 
    • Internal customer service and teamwork 
    • Maintain a safe work environment 

Education:

  • American Public University

    Associate's Degree – Business Administration

    Period: November 2023 - present

  • Atlanta Technical College

    Business Management

    Period: May 2022 - October 2023

  • Albany Technical College

    Criminal Justice Technology

    Period: September 2017 - May 2018

  • Monroe Comprehensive High School

    High School

    Period: August 2016 - May 2019

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