Credit & Collections Lead

About M&D

For the past 80+ years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.

Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.

Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.

Position Summary 

The Credit & Collections Lead manages the company’s collections workflow through the O2C integration tool, overseeing payment application, refund processing, and resolution of payment discrepancies and invoice disputes. This role monitors accounts for derogatory activity, partners with the Sales team on dispute resolution, and leads the team’s training on the collections O2C tool, supporting the company’s cash flow and financial health.

Essential Duties and Responsibilities:

Minimum Qualifications:

• Bachelor’s degree in Accounting, Finance, Business, or a related field, or equivalent experience.
• 3+ years of experience in collections, credit, or accounts receivable.
• Working knowledge of collections practices, payment processing, and invoice dispute resolution.
• Proficiency in accounting/ERP or O2C software and Microsoft Excel.
• Strong analytical and negotiation skills, with the ability to research and resolve payment discrepancies and disputes.
• Excellent communication and leadership skills.
• Successful completion of pre-employment background and drug screening.

Preferred Qualifications:

• Experience leading or supervising a collections or credit team.
• Certification such as Certified Credit and Collection Professional (CCCP) or equivalent.
• Familiarity with ERP systems such as SAP, Oracle, or NetSuite.
• Experience in a fast-paced, multi-branch or distribution/wholesale environment.

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. 

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, 

familial status, disability, military status, and genetic information.